Returns & Exchanges
Returns, exchanges, or cancellations are not accepted.
But please contact us if you have any problems with your order.
Returns and exchange details
All items are final sale. Please request additional photos for available items as necessary prior to purchasing. I provide photos as progress is made for all custom items to ensure buyers are completely satisfied and are included in the final product.
Please note the following:
*Crystals should be cared for and not mishandled or exposed to heat for extended periods of time. Watch out for Seat Warmers!
*All of the “Stone” (Stone,Quartz,Agate, Turquoise, etc.) type caps are natural & unique stones. So if you drop your phone, it could chip, crack, or break. Due to the nature of the stone I will not be responsible for, or be able to replace any broken ‘Stone’ caps.
*Dyed, colorful, and silver or gold dipped stones may fade/discolor over time. Please take care not to expose stones to any elements for extended periods of time- sun exposure, getting the item wet, etc. can speed up the fading process.
There is a 6 month warranty on Swarovski Crystals on cases & phone grips from date of purchase. If a phone falls or a crystal is lost I will be happy to replace and repair any minimal crystal damages. Buyer must pay for shipping costs. Please contact me for repair information.
All Domestic items ship for FREE via USPS first class mail (typically arrives in 3-4 days) inside the US. Please double check your shipping address on your account is correct prior to placing order. Buyer will be responsible for re-shipping costs for items shipped to incorrect address(es) provided.
Available items will ship within 1-3 business days, not including holidays.
Please note Shipping times on Made to Order & Custom Orders:
“Made to Order” phone grip caps will take 5-10 business days to complete prior to shipping. Custom phone case & phone grip orders can take up to 3-4 weeks to be shipped from date order is placed. If you need an item sooner, please add upgraded ‘2-3 day priority shipping’ listing to your order.